1. Can this projector work with any system with HDMI cable and does the projector support 1080p resolution?

Yes, the projector can work with any system with an HDMI cable and support 1080P resolution.

2. Can I use a flash drive with this projector? Can I connect a DVD to it?

Yes, you can plug a flash drive into the USB port. The projector has HDMI port for DVD or comes with AV adapter plug.

3. If I insert a USB flash drive into the projector with a movie file on it, can it auto loop and repeat itself?

The projector will auto retry if the flash drive has only a movie file or you need to press “enter” button to repeat the files.

4. Is it possible to zoom in and out with this projector?

No. The only way to adjust projection size is moving to forward or back.

5. It is compatible with MAC computer?

The projector can work with a MAC laptop via HDMI to MAC adapter and HDMI cable which is included in package. No need to use dongle.

6. Why is the image color not so bright? What can I do?

There are some factors influencing the image quality. You can adjust it according to the following steps:
A. Adjust the image color via focus handle until it is clear.
B. Adjust the color in the setting menu.

7. The remote does not work. Can I get a replacement?

Yes, please tell us your order ID and get a new replacement.

8. The light goes off every 30 minutes or so and goes back on, what is the problem and what should I do?

The problem is caused by projector inner temperature protection, not quality problem.
Please don’t worry, tell us your order ID and we will arrange replacement for you.

9. I noticed that audio track of MKV or high quality AVI videos are not played back. Is that a problem of projector codex?

For the problem, please help confirm whether it cannot play the video or just cannot play back? A. If it cannot play the audio track of MKV or high quality AVI videos (1) Please check what your video format is. Some video formats are not supported.
mpg MPEG-1/2 Video (mpgv) MP3, WAV, AAC
.avi MPEG-4 Video (XVID) MPEG AAC Audio (mp4a)
.ts MPEG-2 MPEG Audio player (1/2/3/mpeg)
.mov MPEG-4, H.264  
dat MPEG-1
MPEG-4, H.264
.mp4 MPEG-1, MPEG-1
.vob MPEG-2

B. The projector cannot support Dolby. Thus please close the Dolby in your devices. (2) If it just cannot play back. Normally video outputting from USB/ SD card can play back, while other sources like from HDMI / VGA /AV can’t.

10. Having difficulty with new projector, displaying upside down and backwards, what should I do?

Please adjust the projector according to following steps:
1. Put the projector upside down, and then you will see the image of the projector in the correct direction.
2. Please go to "setting" page, and choose "projection mode”, click OK.
3. Then click "Front projection”.

11. The USB port doesn't seem to work correctly. When toggling with the remote and on the base, the USB option is skipped over.

There are two USB ports for the projector, one is output USB port for charging your smart phone or other devices and the other one is input USB port for connecting the projector. Please choose the correct one.